Important Information for EU Customers
The UK's departure from the EU will mean changes for EU customers purchasing from our store.
With effect from 1st January 2021, we will no longer be collecting VAT on EU purchases, and so EU customers will become liable for payment of VAT and/or other local taxes and duties due in their own country when receiving their orders.
Because it has always been our policy that ALL customers pay the same price for our products - we think it's fairer that way - this change may mean that your purchases may now cost more than they did before the UK left the EU. However, to try and balance this a little, we have always offered reduced shipping costs for non-EU/UK customers and now we will be extending that policy to include EU customers too.
So, with immediate effect, EU customers will receive FREE STANDARD POSTAL SHIPPING on all orders over £100, and will receive discounted standard postal shipping rates for orders under £100. We will also reduce the price of DHL Shipping for EU customers.
Please note : Shipping times are varying widely across Europe - many orders are arriving as normal, but customs delays in some countries are adding up to 2 weeks to normal delivery times. If you need your order to arrive by a certain date, we highly recommend using our subsidised DHL Express service.
As always, if you require any further information, please contact us on firstname.lastname@example.org