I have a tax problem, or rather I have a problem with a ‘missing’ tax return, and HMRC are sending me penalty notices, so yesterday I phoned their helpline.
The chap I spoke to threw dates and information at me in the full knowledge that I was struggling to understand the situation, and finished the call by threatening that even if I sorted ‘it’ immediately, more penalties might follow.
I was seriously concerned, but as I looked at my notes from the call something just didn’t make sense, so I phoned the tax office again.
This time I spoke to Simon. Simon listened to my problem and investigated. He helped me to understand what was ‘missing’, why it might have happened, and even gave me the wording I need to write to HMRC with to get the issue resolved. He also gave me a couple of other suggestions based on his experience.
Sometimes we are presented with a choice - do enough, or do more - and when that happens, be Simon.
Always be Simon…