It will be no great surprise that things are a little different at the moment, so I'll do my best to summarise....
Current Shipping Update
Postal systems around the world are overloaded, and unfortunately usual delivery timescales have gone out of the window :
- UK Free Shipping is currently taking between 1 and 2 weeks to arrive - things should slowly get back to normal in the New Year, but until then, please expect orders to take more time than usual.
- European 'Standard' shipping is taking over 1 week, and in the short-term longer as the effects of Covid restrictions and Brexit take hold.
- US/Canada/Rest of the World 'Standard' shipping is taking over 2 weeks.
but please be confident that packages will ultimately arrive - in over 5 years, and many thousands of orders sent via normal postal systems, only a handful have never reached their destination.
Express and Priority services (DHL Express and UK 1st Class) are arriving normally or with only minimal delays, so the extra few pounds spent on upgrading your shipping is definitely worth it.
New Bespoke orders will be shipped from Friday 8th January which is only a day or two more than our normal 10-14 days.
Christmas Opening Hours
Obviously we are an on-line business, so you can place orders 24 hours a day, any day of the year.
However, we do like to slow down a little over the Christmas and New Year period to recharge and spend time with our family, so we will not be shipping any new orders until 29th December and because there may be a small backlog, it will be Monday 4th January 2021 before things get back to normal.
As always, if you need to check on any of the above, please email firstname.lastname@example.org
All that remains is to hope that you stay safe and well, and that you too can enjoy a little downtime with your loved ones too.
And remember, when things get strange, Writing Helps...