Be More Simon...

A while ago I had a tax problem, or rather a problem with a ‘missing’ tax return, and HMRC were sending me penalty notices. So I phoned them.

The chap I spoke to threw dates and information at me in the full knowledge that I was struggling to understand the situation, and finished the call by threatening that unless I sorted ‘it’ immediately there would be more penalties.

I was seriously concerned, but as I looked at my notes from the call something just didn’t make sense, so I phoned the tax office again.

That time I spoke to Simon. Simon listened to my problem and investigated. He helped me to understand what was ‘missing’, why it might have happened, and even gave me the wording I needed to write to HMRC with to get the issue resolved. He also gave me a couple of other suggestions based on his experience.

Sometimes we are presented with a choice - do enough or do more - and when that happens, be Simon.

Always be Simon…